Did I Just Figure It Out?

For some time, I’ve been trying to figure out why some organizations continue to experience the same management issues time and time again with no solution in sight. I admit that I’ve been trying to figure out why the issue of victim abuse is met at times with a “so what” kind of attitude. I’ll also admit that I don’t understand why we aren’t working harder in all venues to try to stop the abuse of individuals, especially children, the elderly, and¬†other other vulnerable populations. But recently, I had an encounter with some folks at Microsoft and I think I finally figured it out.
I despise the Microsoft Office’s error filled grammar check tool that comes as part of that program. Whoever programmed that inane tool apparently doesn’t know the difference between “it’s” and “its,” just to cite one example. Fast forward to a telephone conversation with an tech and her supervisor. The tech’s solution – if it bothers me so much, why do I continue to use their product? Now why didn’t I think of that? Anyone want to guess the response I got from talking with her supervisor? He admitted that he doesn’t really know English grammar and their programmers rely almost exclusively upon customer comments posted in discussion threads to see what they might need to fix. No discussion thread? Apparently there’s nothing to fix.
So our efforts to address victim abuse might be getting the same response. No real effort to identify and address the problem means no discussion. No discussion thread? Apparently there’s nothing to fix.
We need to change that perception. We need to engage in a creative, collaborative discussion to finally, once and for all, develop and implement solutions that will end the abuse of any victim, young, old, or in between. Let’s get this discussion thread going and keep it in operation until victim abuse is appropriately addressed or, better still, ceases to be. Will you actively join me in that discussion and search for a realistic solution?

(P.S. Yes, I have turned off the grammar check. You can call me an honor graduate of the Microsoft approach to problem solving.)

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