Wouldn’t life be a whole lot simpler if we could snap our fingers, wiggle our nose, or blink our eyes and make all our problems disappear? Why do the seemingly easy problems always cause the greatest heartburn? The last question is the easier one to answer. Whenever human beings are involved problems are almost always going to get complicated. If there’s a problem with your car, you take it to a qualified mechanic, spend some money and the problem goes away. Having a problem with your computer at work? Call in the IT folks and again, the problem disappears. Having a problem with two employees who can’t or won’t get along? Why won’t that problem go away? As a facilitator and problem solver I’d caution you about letting the egos and emotions rule. When the problem involves humans it becomes crucial that the focus remain on the behavior or the issue – not the individuals. It’s hard – sometimes seemingly impossible – but the egos have to stay out of the resolution. That caution also includes you as the leader or manager. Your ego and emotions need to be checked at the door as well. If that ground rule isn’t followed the chances of reaching a consensus and resoluion will be greatly diminished. Keeping your emotions in check can be easier with the help of a professional problem solver. Save your ego for the verbal beating Aunt Nellie wants to unload on you about last month’s dividend check.